Terms of use — clouderra

1. Subject

We provide a backup and copy-storage service; you provide access to the data to be copied and pay for the service. The service is provided "as is" within the scope of the chosen plan.

2. Your obligations

Keep the encryption key outside the systems being copied. Loss of the key makes copies undecryptable, and this is not a defect in the service.
Have the right to copy the data you send us.
Maintain a current contact address: incident notifications go to it.
Do not use the service to store data whose circulation is restricted by applicable law.

3. Our obligations

Accept copies according to the schedule agreed in the panel.
Retain copies for the term set by the plan's retention policy.
Perform restore verification at the frequency stated in the plan and provide its results.
Give at least 48 hours' notice of planned maintenance if it affects copy intake.
Notify you of a security breach affecting your data within 24 hours of discovery.

4. What we do not guarantee

We do not guarantee that a copy will be usable if the source was damaged before the copy was taken. Restore verification confirms the integrity of the copy relative to the source, not the correctness of the data itself.

We do not guarantee restore time if the restore volume exceeds your plan's daily intake volume by more than a factor of three. In such cases the timeline is agreed separately.

5. Liability

Our liability is limited to the amount of payments for the three months preceding the event. Indirect damages, including lost profit and reputational harm, are not compensated. This limitation does not apply to willful acts on our part or to liability that cannot be limited by law.

6. Suspension

Copy intake may be suspended on non-payment beyond 10 calendar days, or on use of the service in a way that endangers other customers. Data already stored remains available for restore for 60 days during a suspension.

7. Termination

You may terminate at any time by notifying us through the panel. Data is available for export for 30 days after termination, then deleted irrecoverably. On written request, deletion is performed immediately, with written confirmation.

We may terminate with 60 days' notice. In that case any unused prepayment is refunded in full.

8. Changes to the terms

Material changes take effect 30 days after notice. If a change doesn't suit you, you may terminate before it takes effect with a refund of unused prepayment.

9. Governing law

These relations are governed by the law of the Russian Federation. Disputes not resolved through negotiation are heard at the defendant's location.

The handling of personal data is described separately: data processing.